Evaluating Customer Interactions with Video Mystery Shopping Video mystery shopping for convenience stores, provided by Reality Based Group, serves as a powerful tool to assess real customer experiences. By capturing actual interactions on video, businesses gain an authentic understanding of how employees engage with customers. This method highlights areas where service exceeds exp... https://www.realitybasedgroup.com/all/driving-business-success-with-rbgs-video-mystery-shopping-for-convenience-stores/