In addition, you should remember that there are lots of words and phrases and conditions used in ISO 9001 which may seem to be common inside your day-to-working day language, but which have a very distinct technical that means from the common; these are formally outlined in Clause 3 of https://www.nathanisoconsulting.com/blog/why-iso-certification-is-crucial-for-businesses-in-the-uae/